At MallCore Store, we want you to be satisfied with your purchase. If you are not satisfied with the product upon receipt, you can apply for a return according to the following policy:
- Return Conditions
You can apply for a return within 30 days of receiving the product.
The product must be in unused condition, in its original packaging, and with all accompanying accessories and tags intact.
- Return Process
Please contact our customer service team via email, providing your order number and reason for return.
Customer service will provide you with a return address and further return guidance.
Return Address: 126 Small Farm Rd, Gaffney SC 29341
- Return Shipping Costs
If the product is defective or faulty, the return shipping cost will be borne by us.
In other cases, the return shipping cost is borne by the customer.
- Refund Processing
Once we receive your return and confirm that it meets the return conditions, the refund will be processed within 3-5 business days. The refund will be returned to the original payment method.
Bank processing time may vary depending on your bank or payment service provider.
- Refund Restrictions
If your return does not meet the above conditions, a refund may be refused or a processing fee may be deducted.
For further assistance or questions, please feel free to contact customer service.